General TermsPlease
note that all purchases are
final.
Some products are not
returnable under any
circumstances - please see the
important exceptions outlined
below.
Unauthorized or Refused
Returns
ElectroMiami.com will not
accept unauthorized returns or
exchanges. Packages without a
Return Authorization Number
will be refused upon return to
our warehouse.
ElectroMiami.com will impose a
15% restocking fee plus any
applicable shipping charges
for refused shipments by the
customer. Additional charges
may apply if the merchandise
is not returned in 100%
complete condition in the
original, unopened packaging.
Defective Returns
Defective returns will be
accepted for exchange or
repair, at our discretion,
within 30 days from the
shipment date. No refunds or
credit will be granted after
30 days, the terms of the
manufacturer’s warranty apply.
Please contact the
manufacturer directly. (Please
see important exceptions
listed below).
A product must be diagnosed
"defective" by a member of the
Technical Support Staff at the
manufacturer. Once it has been
diagnosed, please ask for a
case number and contact our
customer service department
for a return authorization
number.
Any return found to be
non-defective, once our
warehouse has inspected it, is
subject to a restocking fee of
15% and all
non-product-related fees
(shipping) are not refundable.
Software
Defective software products
may be exchanged for the same
title only. Non-defective
software that has been opened
is not returnable under any
circumstances unless the
manufacturer offers a Money
Back Guarantee (MBG). In this
instance, please directly
contact the manufacturer of
the software title. All
software is subject to license
agreements or terms
established by the software
publisher. Be sure to read and
agree to the license before
using the software.
Special Return Policy
for Reconditioned Products
Reconditioned Defective
Returns will be accepted for
exchange or repair, at our
discretion, within 14 days
from the shipment date. No
refunds or credit will be
granted after 14 days, the
terms of the manufacturer’s
warranty apply. Please contact
the manufacturer directly.
These products have been
previously sold and returned,
reconditioned by an Authorized
Service Dealer and repackaged
for selling purposes.
ElectroMiami.com cannot
guarantee that these products
come with all original
accessories and software.
Money-back Guarantees
ElectroMiami.com does not
offer a money-back guarantee
on any product.
