Your use of the
ElectroMiami.com web site (the
“Site”) is governed by the
policies, terms, and
conditions set forth below.
Please read the following
information carefully. By
using this Site or submitting
an order for products or
services, you indicate your
acceptance of, and agreement
to be bound by, the terms and
conditions set forth below. If
you do not agree to these
terms and conditions, please
do not use this Site and
please do not submit any
orders for products or
services.
These terms and
conditions may be changed by
ElectroMiami.com, Inc. in the
future. It is your
responsibility as a user to
periodically return to this
page to review the terms and
conditions for amendments. The
amended terms shall take
effect automatically the day
they are posted on the site.
Your continued use of the
ElectroMiami.com web site
following any amendments will
constitute agreement to such
amendments. These Terms of
Service were last revised on
May 12, 2009.
Payment Options: We
accept VISA, MasterCard,
Discover, American Express,
Diners Club, and Federal IMPAC,
personal checks, company
checks, money orders, cashiers
checks, wire transfers, and
company purchase orders on
approved credit. Please
contact an account rep for
credit approval,
+1 425.606.3162. We will not
charge your credit card for an
item until it is shipped.
Credit card orders shipped to
a location other than your
billing address may require
additional verification. Sales
tax is collected only on
shipments to California, Texas
and Tennessee. All prices on
the ElectroMiami.com site are
quoted in U.S. currency and
all orders must be transacted
in the same.
Prices & Availability:
Because of the fast-moving
nature of our industry, prices
and availability are subject
to change without notice. If a
product is not in stock when
you place your order (for
example, not yet available or
sold out), we will do our best
to let you know and to let you
know when we anticipate the
product will be available.
Anticipated delivery dates are
dependent upon vendor supplies
and other factors and are
subject to change.
Please note that all
purchases are final. Some
products may come with a
manufacturer’s Money Back
Guarantee (MBG). In these
instances, please directly
contact the manufacturer. Some
products are not returnable
under any circumstances -
please see the important
exceptions outlined below.
Unauthorized or Refused
Returns: ElectroMiami.com
will not accept unauthorized
returns or exchanges. Packages
without a Return Authorization
Number will be refused upon
return to our warehouse.
ElectroMiami.com will impose a
15% restocking fee plus any
applicable shipping and
handling charges for refused
shipments by the customer.
Additional charges may apply
if the merchandise is not
returned in 100% complete
condition in the original,
unopened packaging. To
complete a return, you must
call an ElectroMiami customer
service representative to
obtain an RA (Return
Authorization) number before
returning your product to
ElectroMiami. For faster
service, please have the
following information ready
when calling for an RA number:
Customer name, order number,
item number and the reason for
return.
Defective Returns:
Defective returns will be
accepted for exchange or
repair, at our discretion,
within 30 days from the
shipment date. No refunds or
credit will be granted after
30 days, the terms of the
manufacturer’s warranty apply.
Please contact the
manufacturer directly. (Please
see important exceptions
listed below). A product must
be diagnosed “defective” by a
member of the Technical
Support Staff at the
manufacturer. You can get a
list of manufacturer phone
numbers in the Help Desk
portion of our Web site. Once
it has been diagnosed, please
ask for a case number and
contact our customer service
department for a return
authorization number. Any
return found to be
non-defective, once our
warehouse has inspected it, is
subject to a restocking fee of
15% and all
non-product-related fees
(shipping and handling fees)
are not refundable.
Software: Defective
software products may be
exchanged for the same title
only. Non-defective software
that has been opened is not
returnable under any
circumstances unless the
manufacturer offers a Money
Back Guarantee (MBG). In this
instance, please directly
contact the manufacturer of
the software title. All
software is subject to license
agreements or terms
established by the software
publisher. Be sure to read and
agree to the license before
using the software.
Special Return Policy
for Reconditioned Products:
Reconditioned defective
returns will be accepted for
exchange or repair, at our
discretion, within 14 days
from the shipment date. No
refunds or credit will be
granted after 14 days, the
terms of the manufacturer’s
warranty apply. Please contact
the manufacturer directly.
These products have been
previously sold and returned,
reconditioned by an Authorized
Service Dealer and repackaged
for selling purposes.
Money-back Guarantees:
ElectroMiami.com does not
offer a money-back guarantee
on any product.
Typographic,
Photographic & Technical
Errors: Although we do our
best to achieve 100% accuracy,
occasionally errors &
inaccuracies do occur. Should
you encounter an error or
inaccuracy, please inform us
so it can be corrected.
Products & packaging depicted
may differ from stock
available at time of shipment.
We reserve the right to
substitute equivalent items.
Warranty Disclaimer and
Limitations on Liability:
ElectroMiami.COM PASSES
THROUGH TO ITS CUSTOMERS ALL
MANUFACTURERS¹ WARRANTIES AND
GUARANTEES THAT ARE PROVIDED
FOR THE PRODUCTS IT SELLS.
ElectroMiami.COM MAKES NO
ADDITIONAL OR INDEPENDENT
WARRANTIES. TO THE FULL EXTENT
PERMISSIBLE BY APPLICABLE LAW,
ElectroMiami.COM DISCLAIMS ALL
WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.
ElectroMiami.COM SHALL
UNDER NO CIRCUMSTANCES BE
LIABLE FOR SPECIAL,
INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFITS OR
OPPORTUNITIES) OR PUNITIVE
DAMAGES, EVEN IF IT HAS BEEN
ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. THE MAXIMUM
LIABILITY OF ElectroMiami.COM
FOR ALL DAMAGES SHALL BE
LIMITED TO AN AMOUNT NOT TO
EXCEED THE PURCHASE PRICE OF
THE PRODUCT. LIKEWISE,
ElectroMiami.COM WILL NOT BE
LIABLE FOR ANY DAMAGES OF ANY
KIND ARISING FROM THE USE OF
ITS CATALOG OR WEB SITE,
INCLUDING, BUT NOT LIMITED TO
DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE AND CONSEQUENTIAL
DAMAGES. ALL MERCHANDISE IS
SOLD ³AS IS². PLEASE CHECK
MANUFACTURER PACKAGING AND
MATERIALS FOR COMPATIBILITY.
ElectroMiami.COM MAKES NO
WARRANTY AS TO THE PERFORMANCE
OF ANY MERCHANDISE SOLD. WE
ARE NOT RESPONSIBLE FOR SYSTEM
DOWNTIME, LOST DATA, ETC. THIS
DISCLAIMER BY ElectroMiami.COM
IN NO WAY AFFECTS THE TERMS OF
ANY APPLICABLE MANUFACTURERS¹
WARRANTIES OR GUARANTEES.
ElectroMiami.COM WILL PROVIDE
COPIES OF SUCH WARRANTIES AND
GUARANTEES UPON REQUEST BY
CALLING 1-800-622-6255.
CERTAIN STATE LAWS DO NOT
ALLOW LIMITATIONS ON IMPLIED
WARRANTIES OR THE EXCLUSION OR
LIMITATION OF CERTAIN DAMAGES.
IF THESE LAWS APPLY TO YOU,
SOME OR ALL OF THE ABOVE
DISCLAIMERS, EXCLUSIONS OR
LIMITATIONS MAY NOT APPLY TO
YOU, AND YOU MIGHT HAVE
ADDITIONAL RIGHTS AND REMEDIES
THAT VARY FROM STATE TO STATE.
Disputes: Any claims
against ElectroMiami.com
relating in any way to your
purchases from
ElectroMiami.com shall be
submitted to confidential
arbitration in Los Angeles,
California. Arbitration under
this agreement shall be
conducted under the rules then
prevailing of the American
Arbitration Association. The
arbitrator¹s award shall be
binding and may be entered as
a judgment in any court of
competent jurisdiction. To the
fullest extent permitted by
applicable law, no arbitration
under this Agreement shall be
joined to an arbitration
involving any other party
subject to this Agreement,
whether through class
arbitration proceedings or
otherwise. In any such
arbitration, the parties shall
be responsible for their own
costs, expenses and attorney¹s
fees. [This clause can be made
more specific concerning the
method and manner of dispute
resolution.] In the event that
this arbitration provision is
unenforceable, any litigation
regarding this agreement or
any transaction between the
customer and ElectroMiami.com
shall be brought in the state
or federal courts located in
Los Angeles County,
California, and the customer
hereby agrees and submits to
such jurisdiction and venue as
exclusive and proper.
Governing Law:
Transactions between you and
ElectroMiami.com, and any
disputes arising between you
and ElectroMiami.com related
to any interaction between you
and ElectroMiami.com,
including but not limited to
claims relating to the content
of its catalogs and Web site,
shall be governed by and
construed in accordance with
the laws of the State of
California without regard to
the laws regarding conflicts
of law. If any provision of
this agreement shall be
unlawful, void or for any
reason unenforceable, then
that provision shall be deemed
severable from this agreement
and shall not affect the
validity and enforceability of
any remaining provisions.
Title - Risk of Loss:
Title to items being purchased
passes from ElectroMiami.com
to purchaser at the time of
shipping. Customer takes on
full liability for safety and
validity of delivery address
given to us at the time of
purchase. ElectroMiami.com
will not incur any forwarding
costs on shipments.
ElectroMiami.com shall not be
responsible for damages or
delays resulting from Acts of
God, war, riot, seizure,
terrorist activities, embargo
or other acts or events
outside of the reasonable
control of ElectroMiami.com.
Return Procedures:
The RA Number. Please note
that ALL SALES ARE FINAL.
Products manufactured by
Apple, Sony, Fujitsu, Hitachi,
Umax, IBM, Microsoft, NEC,
Toshiba, Quark, and Compaq are
not returnable to
ElectroMiami.com for ANY
reason. ALL CPU SALES ARE
FINAL. Any product returned
will be credited the lower of
the purchase price or current
price plus and restock fees.
No return will be accepted
without a return authorization
(RA) number. To request a RA
number, please contact an
ElectroMiami.com Customer
Service Specialist Toll Free
at (877) 888-2678. RA numbers
are valid for ten business
days after issue. Your RA
number(s) must appear clearly
on the shipping label of the
return shipment. Affix a label
to the box: PLEASE DO NOT MARK
THE BOX ITSELF IN ANY WAY. In
the case of any product(s)
returned for any reason, the
returned item(s) must be 100%
complete, in original and
re-salable condition, with all
packaging, manuals,
registration card(s),
accessories and software. We
reserve the right to refuse a
return on any product that
does not meet these
requirements. Shipping and
Handling Fees are not
refundable, with the exception
of orders incorrectly shipped
by ElectroMiami.com.
Important manufacturer
exceptions to returns policy:
Third Party Service
Contracts:
ElectroMiami.com is a reseller
of various service contracts
issued by and performed by
third party service providers.
We are not the providers of
the services described in
those contracts and the third
party service provider is the
only party responsible for
performing, or arranging for
performance, of those
services. You agree that the
third party service provider
is solely responsible for
fulfillment of the service
obligations and you agree that
you will look only to the
third party service provider
for any loss, claims or
damages arising from or
relating to the purchase and
performance of those services.
You also agree to release
ElectroMiami.com from any and
all claims arising from or
relating to the purchase and
performance of the services to
be provided by the third party
service providers. In some
states, those services may be
subject to sales tax. To the
extent that such taxes are
collected by ElectroMiami.com,
they are collected solely on
behalf of the issuer of the
service contract in
ElectroMiami.com¹s capacity as
an independent sales agent for
the service provider.
Apple: In accordance
with the terms of the
manufacturer, Apple hardware
products cannot be exchanged
or returned to
ElectroMiami.com. Defective
products are repaired or
exchanged at the discretion of
Apple Computer, Inc. Please
call Apple directly at (800)
767-2775 for assistance.
Compaq: In
accordance with the
established policies of the
manufacturer, Compaq hardware
products cannot be exchanged
or returned to
ElectroMiami.com. Defective
products are repaired or
exchanged at the discretion of
Compaq. Please call Compaq
directly at (800) 652-6672 for
assistance.
IBM: In accordance
with the established policies
of the manufacturer, IBM
hardware products cannot be
exchanged or returned to
ElectroMiami.com. Defective
products are repaired or
exchanged at the discretion of
IBM. Please call IBM directly
at (800) 388-7080 for repair
or exchange of IBM products.
To ensure service, you MUST
specifically advise IBM that
you are using the IBM EASY
SERVE PROCESS.
Other products: In
addition, the following
products are not returnable,
and all sales of these items
are final. This policy is
necessitated by restrictions
imposed by the respective
manufacturers: All Quark
software products For a
complete listing of
ElectroMiami.com Policies,
please visit
http://www.ElectroMiami.com/
Additional Information:
ElectroMiami.com policies are
subject to change without
notice. We do our best to ship
all orders as rapidly and
accurately as possible.
However, ElectroMiami.com is
not liable for late or delayed
shipments or system failures.
Title to items being purchased
passes from ElectroMiami.com
to purchaser at the time of
shipping. If you purchase
items for export, you must
obtain from the Federal
government certain export
documentation. Terms of
ElectroMiami.com’s agreements
with numerous vendors in the
catalog forbid us from
exporting product. Some
products are not available for
sale to schools. All
trademarks and registered
trademarks are used to benefit
of their respective owners.
Ordering Options: We
accept orders online 24 hours
a day, 7 days a week.
Phone Hours: Sales
and Customer Service
Specialists can take your
call, Monday—Friday, 10 a.m. to
5 p.m.
Sales: +1
425.606.3162,
Option: 1
Customer Service Online:
orders@ElectroMiami.com
Customer Service Phone:
+1 425.606.3162, Option: 2
General Comments:
comments@ElectroMiami.com
About ElectroMiami.com:
http://www.ElectroMiami.com
All trademarks and
registered trademarks are used
to benefit, and without intent
to infringe on, the mark
holder. The ElectroMiami.com
logo is a registered trademark
of ElectroMiami.com, Inc.
